Warranty

Warranty

What our 90-day labor warranty covers, how parts are handled, and how to make a claim.

Last updated: October 21, 2026

90-day labor warranty. Our workmanship is covered for 90 days. Parts are covered only by the manufacturer's warranty, when one is available.

What's covered

Labor and workmanship on repairs performed by Amelong Heavy Equipment, including work done by an in-network service contractor we assign to your job. If a repair fails within 90 days because of how the work was done, we'll correct it at no charge for labor.

Coverage starts on the date the work is completed.

Parts

  • We don't provide our own warranty on parts.
  • Parts are covered only by the manufacturer's or supplier's warranty, when one is available, and on their terms.
  • If a part we supplied fails, we'll help you file a claim with the manufacturer where possible.
  • Labor to replace a failed part is covered only when the failure was caused by our workmanship, or when the manufacturer's warranty pays for that labor.

What isn't covered

  • Parts supplied by the customer
  • Normal wear and tear, and maintenance items
  • Damage from misuse, accidents, overloading or lack of maintenance
  • Damage from continuing to run the machine after a problem appears
  • Work that has been changed or repaired by someone else after we finished
  • Other problems on the machine that weren't part of the repair
  • Tech support by phone, text or remote desktop, since that is guidance and the work is done by you or your crew. See our tech support terms.
  • Indirect costs such as downtime, rental equipment or lost revenue

How to make a claim

  1. Contact us within the 90 days at (562) 350-1009 or Contact@amelonghe.com.
  2. Tell us which job it was, when the work was done, and what the machine is doing. Photos or video help.
  3. Please don't have anyone else work on the repair before we've had a chance to look at it.
  4. We'll review it, by phone, remote support or a site visit, and let you know whether it's covered.
  5. If it's a workmanship issue, we'll schedule the fix and correct it at no charge for labor.

Questions

If you have questions about warranty coverage before or after a job, contact us at Contact@amelonghe.com or (562) 350-1009.