Tech support

Talk to a technician

Machine acting up? Call, text, or let us connect to your computer by remote desktop. Many problems can be found and fixed remotely before we ever roll a truck.

If your machine needs hands-on work, we'll tell you whether an in-house technician or an in-network service contractor is assigned.

Call(562) 350-1009

Speak with a technician during business hours.

Text photos or video(562) 350-1009

Send pictures of the problem, the fault code screen or the ID plate.

Remote desktopRemote session

With your permission, we connect to your laptop to check diagnostic software, fault codes and settings. Billed like a support call.

HoursMon–Fri

6:00 a.m. to 4:00 p.m. Before 6 a.m., after 4 p.m. and weekends are billed at the after-hours rate.

How tech support is billed

Phone, text and remote desktop support are paid services. Every call starts with a 30-minute minimum, so you know the least you'll pay before we begin.

Standard

Per call

$100 first 30 minutes

then $25 per 15 minutes

  • Monday to Friday, 6:00 a.m. to 4:00 p.m.
  • Covers phone, text and remote desktop sessions
  • No surprise totals: you know the minimum up front
Early, late & weekends

After hours

$150 first 30 minutes

then $37.50 per 15 minutes

  • Before 6 a.m., after 4 p.m. and weekends (1.5x the standard rate)
  • For machines that go down when the crew can't wait
  • Call or text (562) 350-1009
Contractors & fleets

Monthly retainer

One flat monthly fee for ongoing tech support.

  • Built for companies without in-house mechanics
  • Unlimited or capped calls, set up to fit your fleet
  • Predictable cost instead of per-call charges
Contact us for pricing

Example: a 1-hour standard call is $150 ($100 for the first 30 minutes, plus two 15-minute increments at $25). Field service visits, parts and training are quoted separately. By booking tech support, you agree to our tech support terms.

Build your support ticket

Fill this in before you call or text. The technician gets everything up front, which keeps your call shorter. Nothing is sent until you send, text or copy it.

How urgent is it?
What do you need?
Support ticket
Needs
Name
Company
Phone
Machine
Serial
Hours
Codes
Problem
Location
Text ticket

Send ticket emails it straight to us. Text ticket opens your phone's messages to (562) 350-1009, so you can add photos or video of the problem.

Tech tip

Getting the most from your pressure gauges

A quick tip from the field on using pressure gauges when you troubleshoot.

Found this helpful? Give the video a like and subscribe to @AmelongHE for more quick tips from the field.

Subscribe on YouTube Watch this video on YouTube

Quick checks

Simple things to look at first. If a check doesn't solve it, call us before going further.

Safety first: lower attachments to the ground, shut the engine off and follow lockout procedures before inspecting. Hydraulic oil under pressure can cause serious injury.
Engine won't start
  • Check the battery disconnect switch and battery connections.
  • Make sure the safety lever or seat switch is in the start position.
  • Check fuel level and look for water in the fuel separator.
Hydraulics slow or weak
  • Check hydraulic oil level with the machine in the service position.
  • Look for leaking hoses or fittings.
  • Note the hydraulic temperature reading. Overheating often points to a cooler or filter problem.
Engine overheating
  • Check coolant level only when the engine is cool.
  • Clean debris from the radiator and coolers.
  • Check the fan belt for wear and tension.
Fault code on the display

Write down or photograph the full code and any lights shown, then text it to us. Codes tell us a lot before we ever see the machine.

Need us on site?